Ready to Get Your Replacement?

How much does it cost?

Subscribers enrolled in the Total Coverage Program pay a low monthly premium of $4.99, $6.99, $9.99 or $10.99 depending upon the device’s retail value at the point of sale. Subscribers enrolled in the CarePlus Program pay a low monthly premium of $4.49, $5.99 or $6.99 depending upon the device’s retail value at the point of sale. Please note that a deductible is also required when your claim is approved and a repair* is made or a replacement is authorized. View more about costs.

*The repair option will be available in May 2019. Complete Terms & Conditions will be available March 16, 2019.

Will I be charged tax on this program?

All program costs, fees, and charges are subject to applicable taxes.

When do I file a claim?

How do I file a claim?

Our claims process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our claims page.

If my device is replaced or repaired, am I insured for the new device?

Yes, but it’s possible that the premium and deductible could change depending on the new retail price of your device. Please refer to your program guide for more details.

What does my program cover?

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How many claims am I allowed?

Brightstar Device Protection customers are limited to {{claimstep3bp1}} approved claims in any rolling 12-month period.

When can I enroll?

Our enrollment process is quick and painless. Simply sign up when you buy your new phone or device and your coverage will start immediately. {{programoverview}} Please note that your device must be fully operational at the time of program activation in order to enroll.

Will I get the same phone for an approved claim?

Replacements are often new but on occasion may be reconditioned. While reconditioned equipment looks and functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. If the exact make and model is not available, your replacement will be of like kind and quality.

Am I required to pay a deductible before I get my phone repaired or replaced?

Yes. You are required to pay a deductible for each approved claim. For your exact deductible, go to My Plan and sign in.

How will I be billed?

Your program payment will be added to your monthly {{CarrierName}} service bill.

How do I cancel coverage?

Contact your service provider directly. They will help you change or cancel your coverage.

What should I do with my damaged device?

What can I do online?

Lots! You can check your premium and deductible, review your plan documents, start a claim, and track it from start to finish. Simply go to My Plan and sign in.

How do I change my personal information?

Log on to My Plan and select Update Profile.

Still didn’t find what you were looking for?

Our customer care representatives are here to assist. Call the Brightstar Device Protection Customer Care Center at {{CarrierContactNumber}} {{hours}}.

What determines which fulfillment options are offered?

Your location, device model, type of damage, and repair or replacement part availability can influence your choices of replacement vs. repair. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair.

Can I go to any phone repair location?

To ensure quality, all repairs must be completed through one of Brightstar’s authorized partners. When you complete your claim you will be presented with repair partners in your area. Once you select a repair partner you can visit any of their locations with a valid claim and have your repair completed.

What if there’s not a repair location near me, but I don’t want to replace my device?

Don’t worry, we have repair partners who accept devices via mail. We will send you a prepaid label, all you need to do is package your device and drop it in a UPS mailbox. It will be repaired and returned to you within 3-5 business days.

What happens if my device cannot be repaired?

If your phone is unrepairable we will send you a replacement. Please note that if the device is unrepairable and you choose to have it replaced, you will be required to pay the difference between the repair deductible and replacement deductible before we can order a replacement for you.

What happens if I have an issue with my device after repair?

All repair work is guaranteed for 12 months. Simply return to the store or go online to file your repair warranty claim.